Full-Time Morning-Shift Customer Service Specialist

Tobermory; Pickering; On-site; CAD 22,000 - 37,000; Full time

Job summary

APS Metal Industries in Pickering, ON is seeking a customer service agent to handle inquiries, complaints, and service information. The role requires accuracy, strong communication, and dependable work habits in a full-time permanent position with a morning shift.

The ideal candidate will have 2–3 years in a related field, English fluency, and be capable of multitasking while maintaining high service standards. Training may be provided on-site.

Qualifications

• Fluent in English.
• Minimum high school diploma.
• 2–3 years of related industry experience.
• Punctuality and reliability.
• Client-focused with strong interpersonal skills.
• Excellent oral and written communication.
• Organised and flexible, able to multitask.
• Independent with good judgement.
• Good team player.
• Fast learner and proactive.

Responsibilities

• Respond to customer complaints or concerns.
• Respond to inquiries and provide information.
• Explain types and costs of services.
• Keep records and statistics.
• Carry out general office duties.
• Receive and log complaints.
• Consult with clients after the sale for ongoing support.
• Respond to client inquiries and provide information.
• Answer written and oral questions.
• Explain procedures, risks, and benefits to clients.

Skills

Interpersonal skills

Punctuality

Client focus

Oral & written communication

Team player

Initiative

multitasking

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Outlook

MS Windows

MS Word

QuickBooks

Email

Job description

APS Metal Industries in Pickering, ON is seeking a customer service agent to handle inquiries, complaints, and service information. The role requires accuracy, strong communication, and dependable work habits in a full-time permanent position with a morning shift.

The ideal candidate will have 2–3 years in a related field, English fluency, and be capable of multitasking while maintaining high service standards. Training may be provided on-site.