Customer Service Representative - North York

Randstad Canada; Toronto; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

Medical & dental benefits

Training programs

Fast onboarding

Job summary

Adecco currently hires a full-time Customer Service Representative to join our client's fast-growing team in Toronto, ON. You will deliver high-quality customer support, troubleshoot platform issues, and contribute to improving processes and documentation.

You will respond to inquiries via email and CX platforms, ensure timely resolutions, and help educate users on product best practices. This role offers weekly pay and benefits after qualification.

Qualifications

• Proven success in client relationship management.
• Strong multitasking ability in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Tech-savvy with tools like Notion, Slack, Google Suite and CX platforms.

Responsibilities

• Respond to customer inquiries via email and CX platforms with prompt resolutions.
• Troubleshoot issues, clarify needs, and provide effective solutions.
• Educate users on product features and best practices.
• Monitor flagged accounts and escalate as needed.
• Collect customer feedback and share insights with product teams.
• Develop and update customer support materials and SOPs.
• Identify opportunities to enhance the customer experience.
• Support strategic initiatives to improve engagement and satisfaction.

Skills

Client relationship management

Multitasking in fast-paced environment

Verbal & written communication

Tech-savvy tools

Tools

Notion

Slack

Google Suite

Intercom

Job description

Adecco is currently hiring a full-time Customer Service Representative to join our client's dynamic and fast-growing team in Toronto, ON. This role is ideal for someone who is tech-savvy, customer-focused, and excels in a fast-paced environment. You will deliver high-quality customer support, troubleshoot platform issues, and contribute to improving processes, documentation, and overall customer experience.

• Pay Rate: $20.00 - $22.00/hour (based on experience)
• Location: Toronto, ON
• Schedule: Schedules will be Sunday to Thursday or Tuesday to Saturday (Monday-Friday: 9:00 AM - 9:00 PM ET; Saturday-Sunday: 9:00 AM - 6:00 PM ET)
• Job type: Temporary | Full-time
• Vacancy Status: This posting is for an existing vacancy.

Why you should apply:

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities:

• Customer Support: Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions.
• Troubleshooting: Clarify customer needs, determine the cause of issues, and provide effective solutions to resolve them.
• Platform Expertise: Understand the products and services inside out to educate users on best practices.
• Account Reviews: Monitor flagged accounts for suspicious behaviour and escalations as needed.
• Advocate for Client needs: Act as a voice for the customer, collecting feedback and sharing insights with the product team to improve the platform.
• Documentation & System Development: Contribute to the development of customer support materials, such as help articles, Standard Operating procedures, and FAQs.
• Continuous Improvement: Identify and implement opportunities to enhance the customer experience.
• Special Projects: Support strategic initiatives aimed at refining customer engagement and satisfaction.

Qualifications:

• Proven success in client relationship management.
• Strong ability to multitask and meet deadlines in a fast-paced environment.
• Availability between: Monday-Friday: 9:00 AM - 9:00 PM ET; Saturday-Sunday: 9:00 AM - 6:00 PM ET
• Exceptional verbal and written communication skills.
• Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom).
• Customer-first mindset with a positive, solutions-oriented attitude.
• A proactive problem solver who takes initiative and sees tasks through to completion.
• Ability to be in the office at our downtown Toronto office 5 days a week.
• Flexibility to work a variety of rotating shifts, including evenings and weekends.
• Must be legally eligible to work, and reside in Canada.

Diversity & Inclusion

We encourage applications from individuals of all backgrounds and identities.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters.

If you are interested in learning about the Aspire Academy to upskill into your next role!