Customer service clerk

Tobermory; Central Ontario; On-site; CAD 28,000 - 30,000; Full time

Job summary

PolyJohn Canada, based at 199 Forest Plain Rd, Orillia, ON, invites applications for a Customer Service Clerk. The role is day-shift, with overtime as required, and offers a term/contract or full-time position with hourly pay of CAD 20–22.

The successful candidate will respond to customer inquiries, process billing, handle refunds, issue receipts, maintain records, and assist in selling merchandise. English or French proficiency and strong interpersonal skills are essential.

Qualifications

• Fluent in English or French.
• High school diploma or equivalent.
• 2–3 years of experience in a related industry.
• Punctual and reliable.
• Strong interpersonal and communication skills.
• Organized and flexible.
• Able to work in a fast-paced environment.
• Responsible for handling payments and billing.
• Experience maintaining records and inventory.
• Ability to sell merchandise and respond to inquiries.

Responsibilities

• Respond to customer complaints or concerns.
• Respond to customer inquiries and provide information.
• Arrange billing for services.
• Make arrangements for refunds and credits.
• Explain types and costs of services.
• Issue receipts and other forms.
• Maintain records and statistics.
• Order office supplies and keep inventory.
• Perform general office duties.
• Receive and log complaints.
• Accept payments.
• Sell merchandise.
• Answer client inquiries (written and oral).

Skills

Fluent English or French

Punctual

Client focus

Interpersonal skills

Communication

Organized

Reliable

Team player

Initiative

Inquiry handling

Education

High school diploma

Tools

ERP software

MS Excel

MS Outlook

MS Windows

MS Word

Job description

PolyJohn Canada based in 199 Forest Plain Rd, Orillia, ON L3V 6H1 is inviting applications from suitable candidates for the position of Customer service clerk who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Term or contract or Full time job. The candidate must be available to work during the day shift and be willing to work overtime.

Employer Name: PolyJohn Canada
Position: Customer service clerk
No. of vacancies: 1
Salary: $20.00 to $22.00 hourly (To be negotiated) / 40 hours per week
Employment type: Term or contract, Full time
Location: 199 Forest Plain Rd, Orillia, ON L3V 6H1

• The candidate must access and process information.
• The candidate will be responsible for responding to customer complaints or concerns.
• The candidate will be responsible for responding to customer inquiries and providing information.
• The candidate will be expected to arrange for billing for services.
• The candidate must make arrangements for refunds and credits.
• The candidate must explain the type and cost of services provided.
• The candidate must issue receipts and other forms.
• The candidate must maintain records and statistics.
• The candidate must order office supplies and keep inventory.
• The candidate must perform general office duties.
• The candidate will be responsible for receiving and logging complaints.
• The candidate will be expected to accept payments.
• The candidate must be able to sell merchandise.
• The candidate will be expected to answer clients’ inquiries and provide information.
• The candidate must respond to written as well as oral inquiries.

Job Requirements

• The candidate should be fluent in English or French languages.
• The candidate must have a certificate of secondary (high) school graduation or equivalent experience.
• The ideal candidate will have at least 2 to 3 years of experience in a related industry.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate should be organised and flexible in nature.
• The candidate should be reliable.
• The candidate should be a good team player.
• The candidate must be capable of acting on their own initiative.

Work setting

• The candidate must work in an urban area.
• The candidate must work in a retail/wholesale establishment/distribution centre

Computer and technology knowledge

• The candidate must be familiar with Enterprise resource planning (ERP) software, Internet, MS Excel, MS Outlook, MS Windows, and MS Word.

Transportation/travel information

• The candidate must have their own transportation.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be required to perform repetitive tasks on frequent basis.