Customer service agent

Kibbi Technologies Inc.; Amherst; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

RRSP

Free parking

Job summary

Kibbi Technologies Inc. in Amherst, Nova Scotia is seeking a dedicated Customer Service Representative to handle inquiries, manage orders, and support clients in a fast-paced industrial setting.

The role demands strong communication, attention to detail, and proficiency with ERP/SAP systems. You will work 40 hours weekly, with overtime opportunities, and collaborate with cross-functional teams to ensure customer satisfaction.

Qualifications

• Answer inquiries and provide information to customers.
• Address customers' complaints or concerns.
• Maintain records and statistics.
• Complete and process orders and returns.

Responsibilities

• Answer written and oral inquiries and provide information to customers.
• Address customers' complaints or concerns in a timely manner.
• Process invoices and billing for services.
• Log and track customer interactions and outcomes.
• Sell merchandise and manage inventory records.
• Consult with clients after sale to provide ongoing support.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Education

College diploma

Tools

SAP

ERP software

MS Excel

MS Word

MS Outlook

Inventory control software

Job description

Overview

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College/CEGEP
• Experience: 3 years to less than 5 years
• or equivalent experience

Work setting

• Industrial plant
• Aviation/aerospace manufacturing

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and creditsli>
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Sell merchandise
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Complete and process international purchase orders
• Review purchase order claims and contracts to determine compliance with company policy

Computer and technology knowledge

• Database software
• Enterprise resource planning (ERP) software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• SAP (FI/CO / HR / MM / OT SD)
• MS Access
• MS PowerPoint
• JD Edwards
• Spreadsheet
• Electronic mail
• Inventory control software

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you currently a student?
• Do you have experience working in this field?

Employment terms options

• Day
• Overtime available

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available