Counterperson/Shipper/Receiver

Apc-Auto-Parts-Centre; Newmarket; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health Care Spending Account

Deferred-Profit Sharing Plan

Job summary

Canusa Automotive Warehousing Inc. (Canusa) | Auto Parts Centres (APC) in Newmarket, ON is seeking a Counterperson/Shipper/Receiver. The role focuses on customer service, parts knowledge, and efficient shipping/receiving operations.

You will manage counter duties, assist customers, dispatch drivers, and maintain inventory while ensuring a clean, organized store. This full-time position offers growth opportunities and a strong team environment.

Qualifications

• Aftermarket automotive parts knowledge/experience required.
• 2+ years of customer service experience required.
• G Driver’s License and clean 3-year abstract required.
• Picking, receiving, shipping, inventory control, and stock maintenance experience is an asset.
• Basic math skills and ability to sort alphanumerically.
• Basic computer skills (Outlook, online database and web-based training).

Responsibilities

• Provide quality customer service and assist customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues.
• Answer inbound calls and ensure all calls are answered in a professional manner.
• Conduct follow-up calls to customers as necessary.
• Support all store warehouse duties (picking orders, receiving, inventory control, shipping, stocking and organizing).
• Coordinate the drivers for effective dispatching of vehicles.
• Efficiently and safely load auto parts onto delivery vehicles.
• Efficiently deliver parts, being mindful of customer requests.
• Help control inventory and ensure product availability.
• Complete necessary paperwork in an accurate manner.
• Collaborate with the main warehouse to resolve stock-related concerns.
• Maintain a clean and organized store by keeping racking, shelves, pallet areas, workstations and shared spaces neat (organize products, sweep, dust, sanitize and mop).
• Other reasonable duties as assigned by the management team.

Skills

Automotive parts knowledge

Customer service experience

G license

Basic math skills

Basic computer skills

Tools

Outlook

Online database

Web-based training

Job description

Position Title: Auto Parts Store Counterperson/Shipper/Receiver

Location: Newmarket, ON

Type of Employment: Full-Time Permanent

Number of Vacancies: 1

Compensation: $18.00-22.00 per hour, based on experience & comprehensive group benefits

Hours:

• 40-44 hours per week
• Alternating Saturdays from 8:00 a.m. to 12:00 p.m. required
• Hours may vary depending on business needs

Who are we looking for?

• A dedicated individual looking for long-term employment with opportunity for growth and is committed to working reliably for 40 to 44 hours per week
• A team player with a strong work ethic, positive attitude and customer-focused mindset
• An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience

Position Summary

As the Counterperson/Shipper/Receiver, the individual will be performing Counter duties and Shipping/Receiving duties depending on the daily business needs. They will be required to provide quality customer service and assist with customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues. They will also be required to efficiently check, pick, pack, receive, ship, stock and organize automotive parts. They will help maintain the inventory and cleanliness of the store. They will be required to dispatch drivers and reliably deliver parts to our valued customers. The successful candidate will also assist with completing any necessary paperwork in an accurate manner. Effective use of resources, such as the company database and parts catalogue will be required.

Who are we?

Canusa Automotive Warehousing Inc. (Canusa) | Auto Parts Centres (APC) is a family-owned business that values workplace culture and safety. Canusa/APC provides opportunities to grow alongside accomplished industry leaders. If you are a dedicated individual searching for rewarding, long-term employment, this career could be the perfect fit! Visit our website to learn more about us at https://www.autopartscentres.com/ .

Key Responsibilities

• Provide quality customer service and assist customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues
• Answer inbound calls and ensure all calls are answered in a professional manner
• Conduct follow-up calls to customers as necessary
• Support all store warehouse duties (picking orders, receiving, inventory control, shipping, stocking and organizing)
• Coordinate the drivers for effective dispatching of vehicles
• Efficiently and safely load auto parts onto delivery vehicles
• Efficiently deliver parts, being mindful of customer requests
• Help control inventory and ensure product availability
• Complete necessary paperwork in an accurate manner
• Collaborate with the main warehouse to resolve stock-related concerns
• Maintain a clean and organized store by keeping racking, shelves, pallet areas, workstations and shared spaces neat (organize products, sweep, dust, sanitize and mop)
• Other reasonable duties as assigned by the management team

Key Requirements

• Aftermarket automotive parts knowledge/experience required
• 2+ years of customer service experience required
• G Driver’s License and clean 3-year abstract required
• Picking, receiving, shipping, inventory control, and stock maintenance experience is an asset
• Basic math skills and ability to sort alphanumerically
• Basic computer skills (e.g. ability to use Outlook, online database and web-based training)

Desirable Skills and Abilities

• Accountability and dependability
• Excellent ability to work independently and as a team
• Positive attitude and a flexible mindset
• Attention to detail and excellent organization skills
• Time management and prioritization skills with a deadline-oriented mindset
• Ability and willingness to improve, learn & adapt in accordance with new procedures, change and technology

Physical Requirements

• Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
• Ability to walk, stand, sit, climb, balance, lift and bend on a regular basis

Why work with us?

• A supportive culture with the opportunity for a long-term career
• Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
• Employee and Family Assistance Program (EFAP)
• Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
• Health Care Spending Account (HCSA)
• Deferred-Profit Sharing Plan (Retirement Savings Plan)
• Competitive wage based on experience
• Employee pricing on products, social club perks and employee appreciation events
• Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network
• An equal-opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request

References

References from previous employment or education may be required.

Safety-Sensitive Position

This position is a safety-sensitive position . The employee must be free from impairment while at work and be fit for duty, as a high alertness level is absolutely required.