Customer Service Agent

Executive Aviation; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in aviation is seeking enthusiastic part-time Customer Service agents at Nanaimo Airport. This role offers the chance to work with top airlines while providing exemplary service to passengers. Ideal candidates will have a passion for customer service, reliability, and the ability to thrive in a fast-paced environment. With competitive wages and fantastic flight benefits, this opportunity is perfect for those who love to travel and want to grow within the tourism industry. Join a supportive team and take your career to new heights!

Benefits

Comprehensive health benefits

Flight benefits

Flexible work hours

Qualifications

• Minimum two years in a customer-facing role.
• Proven track record of punctuality and reliability.

Responsibilities

• Create a safe experience for travelers.
• Support self-serve kiosks and prepare aircraft.
• Facilitate boarding and deplaning of passengers.

Skills

Customer Service

Multi-tasking

Communication

Reliability

Flexibility

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Tools

Computers and Software

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Nanaimo provides our team members with an amazing opportunity to work with one of our airline partners! In Nanaimo, you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is hiring part-time Customer Service agents at the Nanaimo Airport (YCD) who love working in the tourism industry. This role reports directly to an amazing Operations Manager who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $17.65-$20.60 / hour. We offer comprehensive health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• A physical ability to consistently lift up to 70 lbs / 32kgs
• Positively work with airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment: Restricted Area pass issued by Transport Canada, a criminal background check, and hold a valid Driver's license