Bilingual Customer Service Agent

Ecolab Life Sciences; Mississauga; Remote; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Agent to join their dynamic call center team. This remote, full-time role offers the opportunity to engage with customers, ensuring their satisfaction and maximizing the benefits from the company’s products. With a commitment to professional growth and recognition for achieving goals, you will play a vital role in representing the mission to create a cleaner, safer, and healthier world. Join a stable, global Fortune 500 company that values diversity and offers comprehensive benefits from day one.

Benefits

Comprehensive benefits starting on day one

Recognition for meeting goals

Professional growth opportunities

Qualifications

• 1-2 years of customer service experience in a call center environment.
• Bilingual proficiency in English and French is essential.

Responsibilities

• Process inbound customer orders and service requests efficiently.
• Maintain excellent customer relations through courteous communication.

Skills

Bilingual in English and French

Customer service experience

Problem-solving skills

Interpersonal skills

Education

High school diploma or equivalent

Post-secondary degree or diploma

Tools

Microsoft Office Suite

SAP

CRM software

Job description

Join to apply for the Bilingual Customer Service Agent role at Ecolab Life Sciences.

Become part of Ecolab Canada's call center team that values enthusiasm and social skills. As a Bilingual Customer Service Agent, you will partner with customers to maximize their benefits from Ecolab’s products, aiming to surpass objectives and enhance customer satisfaction.

What’s In It For You

• Remote, full-time work schedule
• Recognition for meeting goals and professional growth
• Employment with a stable, global Fortune 500 company
• Comprehensive benefits starting on day one

What You Will Do

• Process inbound customer orders, service requests, and inquiries (80-120 calls per shift)
• Manage order processing inbox accurately and promptly
• Maintain excellent customer relations with courteous and prompt calls
• Use customer service software effectively while engaging with customers
• Ensure positive customer experiences through empathetic listening and questioning
• Apply problem-solving and interpersonal skills effectively
• Represent Ecolab’s mission to make the world cleaner, safer, and healthier

Work Schedule

Typically 40 hours/week, Monday to Friday, from 9:30 am to 6:00 pm ET

Minimum Qualifications

• High school diploma or equivalent
• Bilingual in English and French
• 1-2 years of customer service experience
• Proficient with Microsoft Office Suite
• No immigration sponsorship available

Preferred Qualifications

• Post-secondary degree or diploma
• Experience in call center customer service, familiarity with SAP, CRM, and strong communication skills
• Ability to work independently in a fast-paced environment
• Dependability and ability to prioritize workload

Our Commitment to Diversity and Inclusion

Ecolab promotes equal opportunity employment and values diversity across all employment aspects, ensuring fair treatment regardless of race, religion, gender, disability, or other protected characteristics.