Bilingual Customer Service Agent

Ecolab Deutschland GmbH; Mississauga; Remote; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic team in a remote, full-time role as a Bilingual Customer Service Agent, where your high energy and social skills will help customers maximize the benefits of innovative products. This position offers a stable career with a Fortune 500 company, comprehensive benefits from day one, and the opportunity to develop your professional acumen. Engage with customers through inbound calls, utilizing your problem-solving abilities and interpersonal skills to ensure a positive experience. If you are a dependable team player looking to make a difference, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Remote work flexibility

Recognition for meeting goals

Qualifications

• 1-2 years of customer service experience required.
• Bilingual in English and French is essential.

Responsibilities

• Process inbound customer orders and inquiries efficiently.
• Maintain excellent customer relations through prompt service.

Skills

Bilingual (English/French)

Customer Service Skills

Problem Solving

Interpersonal Skills

Education

High School Diploma or Equivalent

Post-secondary Degree or Diploma

Tools

Microsoft Office Suite (Excel, Word, Outlook, Teams)

Customer Service Software (SAP, CRM)

Job description

Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You:

• Enjoy a remote, full-time work schedule
• Be recognized for meeting goals and sharpen your professional business acumen
• Work for a stable, growing, global Fortune 500 company
• Comprehensive benefits package starting day 1 of employment

What You Will Do:

• Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift)
• Manage Order Processing inbox in a timely and accurate manner
• Handle all calls in a prompt and courteous manner to maintain excellent customer relations
• Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
• Ensure a positive experience as you ask questions and listen empathetically
• Utilize solid problem solving and interpersonal skills
• Represent the Ecolab purpose to make the world cleaner, safer and healthier

Work week and shift: Weekly schedule will typically be 40 hours/week, Monday to Friday, from 9:30am to 6:00pm ET

Minimum Qualifications:

• High school diploma or equivalent
• Bilingual, English/French
• 1 – 2 years of customer service experience
• Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
• No immigration sponsorship available for this position

Preferred Qualifications:

• Post-secondary degree or diploma
• Previous customer service experience in a call center environment is a definite asset
• Good computer skills and accurate keyboarding skills
• Experience using Customer Service software, such as SAP, CRM
• Team player and strong customer service focus
• Ability to interact professionally with others and work independently in a fast-paced environment
• Strong problem solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time

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Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, geneticinformation, marital status, age, or disability.