Travel and customer service agent - Remote

Randstad Canada; Toronto; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Customer Support Associate – Travel to join their dynamic remote team. In this full-time role, you will support clients throughout their travel journey, providing expert advice and assistance with bookings, modifications, and travel documents. The position offers the flexibility of remote work, a supportive team environment, and opportunities for continuous learning and development. If you are travel-savvy, bilingual, and enjoy helping others create memorable experiences, this is your chance to make a meaningful impact in the travel industry.

Benefits

Remote Work Flexibility

Recognition and Rewards Program

Paid Training

Supportive Team Environment

Continuous Learning Opportunities

Qualifications

• 3+ years in the travel industry with a focus on retail or leisure.
• Proficient in Amadeus and bilingual in English and French.

Responsibilities

• Handle client travel requests via phone, email, and chat.
• Book and modify travel: flights, accommodations, and excursions.

Skills

Customer Service

Travel Industry Knowledge

Bilingual (English and French)

Communication Skills

Multitasking

Education

TICO Certification

OPC Certification (if based in Quebec)

Tools

Amadeus (GDS)

Microsoft Office (Word, Excel, Outlook)

Job description

Are you passionate about travel and delivering exceptional customer service?

Do you thrive in a fast-paced, fully remote setting where you can help others create memorable travel experiences?

We’re looking for a Customer Support Associate – Travel to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey — with professionalism, care, and confidence.

What We Offer

• Salary: $22/hour + access to a recognition and rewards program (monetary & non-monetary)
• Schedule: 40 hours/week, rotating monthly shifts
• Monday–Friday: 9 AM – 7 PM EST
• Saturday: 9 AM – 5 PM EST
• Location: 100% remote (anywhere in Canada)
• Employment Type: Full-time contract, with the possibility of permanency after probation

Training

• 2 weeks paid training (must be completed and passed before handling live calls)
• Followed by a 1-week nesting period for supported ramp-up

Why You’ll Love This Role

• Remote Flexibility – Work from the comfort of your home, no commute needed
• Travel-Centric Focus – Help clients plan flights, getaways, excursions, and more
• Performance Culture – Be recognized and rewarded for the quality of your work
• Supportive Team – Work alongside experienced professionals who have your back
• Continuous Learning – Stay sharp with evolving destination and product knowledge
• Purposeful Work – Join a team that values collaboration, creativity, and integrity

Responsibilities

• Handle client travel requests via phone, email, and chat
• Provide expert advice on travel plans, documents, and safety requirements
• Book and modify travel: flights, accommodations, car rentals, insurance, excursions
• Troubleshoot issues and ensure clients feel supported from start to finish
• Apply loyalty programs (cash and points)
• Protect sensitive information and uphold privacy policies
• Meet key performance metrics (quality, adherence, attendance)
• Engage in ongoing training and team collaboration

Qualifications

• 3+ years’ experience in the travel industry (retail or leisure focus)
• 1+ year of customer service in a high-touch environment
• Proficiency in Amadeus (GDS) is required
• Certifications: TICO (mandatory) & OPC (if based in Quebec)
• Bilingual: Fluent in English and French, both written and spoken
• Strong communication and multitasking skills
• Proficiency with Microsoft Office tools (Word, Excel, Outlook)
• A calm, patient, client-first approach
• Ability to work independently and manage priorities
• Technical Requirements: A stable wired internet connection (WiFi not recommended)

Summary

This role is more than support — it’s about creating experiences. If you’re travel-savvy, bilingual, and genuinely enjoy helping others, this is your chance to do meaningful work in a remote-first team that values quality, heart, and teamwork.

To apply or refer a candidate, contact:

• [e-mail]
• [e-mail]