Customer Service Agent - (Remote / Full-time / Afternoon & Evening)

Seedbox Technologies; Canada; Remote; Full time

Job summary

An innovative company is seeking a Customer Service Agent for a remote, full-time role. You'll engage with customers through various channels, providing exceptional service and support. This position offers a dynamic work environment where you can develop your skills and make a real impact on customer satisfaction. With a competitive base salary, commission incentives, and a range of benefits, this role is perfect for those who thrive in a fast-paced, tech-savvy setting. Join a diverse team and contribute to a company that values growth and inclusivity.

Benefits

Commission and sales incentives

Quarterly performance bonuses

Comprehensive group insurance

Group RRSP with employer contribution

Access to telemedicine services

Vacation, personal, and sick days

Qualifications

• Proven track record in customer service and sales.
• Ability to handle multiple responsibilities across chat, phone, and email.

Responsibilities

• Engage with customers via live chat, email, and phone.
• Provide tailored solutions to enhance customer satisfaction.
• Collaborate with the team to meet goals and maintain high service standards.

Skills

Excellent spoken & written English skills

Customer service experience

Tech-savvy

Fast typing skills

Familiarity with streaming services

Job description

Customer Service Agent - (Remote / Full-time / Afternoon & Evening)

Join us to apply for the Customer Service Agent - (Remote / Full-time / Afternoon & Evening) role at Seedbox Technologies.

Seedbox is seeking a full-time customer service agent for our afternoon & evening shift. As a customer service agent, you will represent our brand and support Seedbox in achieving its business goals by engaging with clients to resolve issues efficiently.

A key aspect of this role is that the customer service phone line closes at 5 p.m., leaving only the first three hours of your shift for calls. After that, communication is handled via email and chat. How great is that!

You Are Perfect For This Position If You

• possess excellent spoken & written English skills (French and other languages are assets)
• are available to work 40 hours/week, Friday to Tuesday, from 2 p.m. to 10 p.m. EST
• can attend remote training from 9 a.m. to 5 p.m. EST, Monday to Friday, for 4 to 6 weeks before shifting to the regular schedule
• have a dedicated, quiet home workspace, high-speed wired internet, and a webcam for training and meetings
• have a proven track record in customer service and enjoy sales
• are tech-savvy, comfortable switching between software, websites, and multiple screens
• can handle multiple responsibilities simultaneously across chat, phone, and email
• are a fast typist to keep up with multiple conversations
• are familiar with streaming services and web browsers
• are punctual and maintain a positive attitude

What Seedbox Offers You In Return

• a diverse and inclusive environment to learn and grow
• a base salary of $16.50
• commission and sales incentives
• quarterly performance bonuses
• remote work environment
• comprehensive, flexible group insurance (55%-90% premium coverage)
• group RRSP with up to 3% employer contribution
• access to telemedicine services
• vacation, personal, and sick days
• and more benefits

Daily Responsibilities

• engage with customers via live chat, email, and phone (upselling, product recommendations, billing, technical support)
• capitalize on sales opportunities using your expertise and genuine interactions
• provide tailored solutions to enhance customer satisfaction and retention
• collaborate with the team to meet goals and maintain high service standards

Our Recruitment Process

• Express interest by applying
• Participate in a brief phone interview
• Meet with the hiring manager
• Join our team and invite friends to our community!

Additional Tips

This is a meaningful opportunity to make a difference in customers' lives and contribute to Seedbox’s success. You will learn about our business and grow within the company.

No need for formal attire; the entire process is remote, and wearing pants is optional during virtual meetings.

If you're unsure whether you meet all qualifications, apply anyway! We value real people with voices, and technical skills can be learned.

Share this opportunity—many positions are available, and we're eager to find talented individuals to join us!