Customer Service Representative

Motion; Regina; Hybrid; CAD 36,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plan

Vacation and holiday pay

Job summary

Motion Industries is hiring a Customer Service Representative in Regina, SK. This on-site role focuses on accurate order entry, responding to product inquiries, and coordinating shipments.

You will negotiate pricing within guidelines, support inventory management, and collaborate with Account Representatives to ensure customer satisfaction. A high school diploma or GED is typical, with 0–3 years of related experience.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in.
• Influences gross profit by negotiating sale and purchase price within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Orders items to maintain appropriate inventory levels for customers.
• Sources products in branch, distribution center, or supplier inventory.
• Determines cost-effective shipping method for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares orders for shipment.
• May handle customer returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

## Customer Service RepresentativeApply: On-Site: Regina, SK, CAN: Full time: Posted Today: R26\\_0000031736**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred. **LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.