Senior Customer Service Representative

Motion; Lethbridge; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries in Lethbridge, AB is seeking a Senior Customer Service Representative to handle complex customer inquiries, provide quotes, and process orders on-site. You will build relationships, influence profit through pricing within parameters, and support inventory and shipping decisions to satisfy customers.

The role requires a high school diploma or GED with 5+ years of related experience, excellent communication, and strong computer and negotiation skills.

Qualifications

• Requires high school diploma or GED.
• 5+ years of related experience.
• Strong reliability and attention to detail.
• Excellent communication and negotiation skills.
• Proficient computer skills and product knowledge.

Responsibilities

• Responds to complex customer inquiries and provides quotes.
• Places orders via phone, fax, email, or in person.
• Maintains appropriate inventory levels and expedites orders.
• Sourcing products across branch or supplier inventories and determining shipping methods.
• Coaches and guides less experienced Customer Service Representatives.
• Ensures quality and safety in the branch and supports process improvements.

Skills

Reliability

Organization

Attention to detail

Communication

Multitasking

Time management

Computer skills

Negotiation

Education

High school diploma or GED

Tools

MS Office

CRM software

Inventory systems

Job description

## Senior Customer Service RepresentativeApply: On-Site: Lethbridge, AB, CAN: Full time: Posted Today: R26\\_0000033163**SUMMARY**Under limited supervision, the Senior Customer Service Representative responds tocustomer inquires and places customer orders to ensure customer expectations areaccurately determined and met. This role has in-depth knowledge of the company'sproducts and services. The Senior Customer Service Representative develops andbroadens relationships with customers to fully understand needs and wants. This roleprovides guidance and advice to less experienced Customer Service Representatives. **JOB DUTIES*** Responds to complex customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned. **EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Excellent computer skills.* Excellent negotiation skills.* Strong product knowledge. **LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.