Industrial Inside Sales & Service Specialist – Cranbrook

Applied Industrial Technologies - Canada; Cranbrook; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Health, vision & dental coverage

RRSP with company match

Paid vacation & holidays

Tuition reimbursement

Community involvement opportunities

Job summary

Applied Industrial Technologies - Canada in Cranbrook, BC, is seeking a Customer Service Representative to provide expert assistance to customers, build ongoing relationships, and support the sales team. The role emphasizes timely parts and solutions provision, including hands-on duties requiring mechanical aptitude.

Prior experience in industrial or fluid power components is preferred, with strong communication and problem-solving skills.

Qualifications

• The Successful Candidate Will Be Responsible For Inside Sales activities and maintaining customer relationships.
• Responding to customer product inquiries both in person (branch) and via phone/email.
• Providing support to the outside sales force and ensuring accurate order processing.
• Preference will be given to candidates with industrial or fluid power components sales experience.
• Excellent communication skills, written and verbal, with attention to detail.
• Analytical and problem-solving capability, plus computer literacy with Outlook/Word/Excel.

Responsibilities

• Inside Sales responsibilities and direct engagement in all sales activities.
• Maintaining up-to-date knowledge of service offerings and responding to inquiries.
• Provide support to the outside sales force and ensure timely order processing.
• Build ongoing relationships with customers and demonstrate product benefits.
• Collaborate with cross-functional teams to resolve customer issues and ensure satisfaction.
• Prospect for new customers and contribute to growth.
• Ability to multitask in a busy office environment while maintaining professionalism.

Skills

Inside Sales

Customer Service

Communication skills

Multitasking

Attention to detail

Problem solving

Tools

SAP

Outlook

Excel

Word

Job description

Applied Industrial Technologies - Canada in Cranbrook, BC, is seeking a Customer Service Representative to provide expert assistance to customers, build ongoing relationships, and support the sales team. The role emphasizes timely parts and solutions provision, including hands-on duties requiring mechanical aptitude.

Prior experience in industrial or fluid power components is preferred, with strong communication and problem-solving skills.