Customer Service Representative

Motion; Cranbrook; Hybrid; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to handle orders and inquiries at the Cranbrook location. You will respond to questions, provide quotes, and enter orders to ensure timely fulfillment.

The role emphasizes maintaining customer relationships, supporting branch inventory decisions, and coordinating with transportation for efficient deliveries. A high school diploma and 0–3 years of related experience are typical requirements.

Qualifications

• High school diploma or GED with 0–3 years related experience.
• Strong communication, organizational, and time-management abilities.
• Basic computer and email skills; familiarity with business systems preferred.

Responsibilities

• Responds to basic customer inquiries and provides product quotes.
• Processes orders via phone, email, fax, or in person.
• Negotiates pricing within permitted ranges to support profit goals.
• Builds relationships to drive repeat business and improve processes.
• Sourcing products from branch, DC, or supplier inventory to meet demand.
• Determines cost-effective shipping methods and expedites backorders.
• Supports account representatives to ensure customer satisfaction.
• Handles returns as needed.

Skills

Reliability

Attention to detail

Organizational skills

Communication skills

Multi-tasking

Computer literacy

Product knowledge (preferred)

Education

High school diploma or GED

Tools

Email and business systems

Job description

## Customer Service RepresentativeApply: On-Site: Cranbrook, BC, CAN: Full time: Posted Today: R26\\_0000031109**SUMMARY**Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion's gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.* Product knowledge is preferred. **LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.