Customer Order Success Specialist

The Home Depot; New Minas; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health and Dental Benefits for Full 10

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Job summary

The Home Depot Canada is seeking a Service Desk Associate to guide customers through the order journey, from initial inquiry to final satisfaction. You will ensure orders are fulfilled accurately and on time, including special orders, installs, and website orders, while providing friendly, solution-focused support.

In this role you will collaborate with the Project Support Centre, Kitchen Designers, store associates, vendors and installers to resolve issues, understand customer needs, and

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

Job description

The Home Depot Canada is seeking a Service Desk Associate to guide customers through the order journey, from initial inquiry to final satisfaction. You will ensure orders are fulfilled accurately and on time, including special orders, installs, and website orders, while providing friendly, solution-focused support.

In this role you will collaborate with the Project Support Centre, Kitchen Designers, store associates, vendors and installers to resolve issues, understand customer needs, and