Service Desk Associate Full-Time - 7052 Regina

The Home Depot Canada; Regina; Presencial; CAD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Dental Benefits for Full‑A‑

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Resumo da oferta

The Home Depot Canada is seeking a Service Desk Associate to guide customers through their orders from initiation to completion. You will collaborate with internal teams and external vendors to ensure orders are fulfilled accurately and on time.

In this role, you will resolve issues, coordinate with the Project Support Centre, delivery teams, and installers, and strive to deliver an exceptional customer experience. Training and career development are provided.

Qualificações

• Experience in customer order management processes is helpful.
• Strong communication and interpersonal skills to coordinate with customers and teams.

Responsabilidades

• Ensure customers receive products and services requested in a timely and accurate manner.
• Serve as liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents.
• Resolve issues and coordinate all order-related activities with partners to keep customers satisfied.

Descrição da oferta de emprego

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement