Special Services Associate Full Time - 7102 Thunder Bay

The Home Depot Canada; Northwestern Ontario; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health & dental benefits

Profit sharing & stock plan

Paid training & career development

Tuition reimbursement

Job summary

The Home Depot Canada is hiring a Service Desk Associate to guide customers through their orders from start to finish and ensure satisfaction across special orders, installs, and website orders.

You will act as a liaison between customers, the Project Support Centre, kitchen designers, associates, vendors, installers and third-party agents, resolving issues quickly and professionally while upholding our service standards.

Qualifications

• Ensure customers receive products and services requested in a timely and accurate manner.
• Serve as liaison between customers, Project Support Centre, Kitchen Designers, Home Depot associates, vendors, installers and third-party agents.

Responsibilities

• Resolve issues, assess customer needs, and coordinate all order-related activities with partners.
• Ensure orders are fulfilled accurately and customers are satisfied from start to finish.

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement

The pay range for this position is between $20.10 - $21.85

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.