Full-Time Service Desk Associate - Customer Order Mastery

The Home Depot; Saanich; Hybrid; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health and Dental Benefits

Profit Sharing

Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Job summary

The Home Depot Canada in SAANICH, BC is seeking a Service Desk Associate to handle end-to-end Customer Order Management for various orders including special, install, and website orders. The role offers full-time hours with a pay range of $20.25 to $22.00 per hour.

Responsibilities include ensuring timely delivery, coordinating with the Project Support Centre, vendors, and installers, and resolving issues to meet customer satisfaction.

Qualifications

• Experience in customer service and order management is preferred.
• Ability to coordinate with multiple teams to resolve issues.
• Strong communication and problem-solving skills.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner.
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents.
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

Job description

The Home Depot Canada in SAANICH, BC is seeking a Service Desk Associate to handle end-to-end Customer Order Management for various orders including special, install, and website orders. The role offers full-time hours with a pay range of $20.25 to $22.00 per hour.

Responsibilities include ensuring timely delivery, coordinating with the Project Support Centre, vendors, and installers, and resolving issues to meet customer satisfaction.