Service Desk & Order Fulfillment Specialist

The Home Depot Canada; British Columbia; On-site; CAD 29,000 - 31,000; Full time

Benefits offered by this job

Health and Dental Benefits for Full‑/r

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Job summary

The Home Depot Canada is seeking a Service Desk Associate to guide customers through order management from start to finish. You will liaise with project teams, designers, vendors, and delivery partners to ensure orders are fulfilled accurately and on time.

Ideal candidates are motivated, customer-focused, and able to coordinate multiple order-related tasks in a fast-paced environment. Health benefits and professional development opportunities accompany full-time employment.

Qualifications

• Experience handling COM orders from start to finish.
• Strong communication with customers and partners.
• Ability to coordinate with delivery teams and service providers.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner.
• Serve as liaison among customers, project team, vendors, installers and third-party agents.
• Resolve issues, assess customer needs, and coordinate order activities with the appropriate teams.

Skills

Customer service

Order management

Interpersonal skills

Problem solving

Job description

The Home Depot Canada is seeking a Service Desk Associate to guide customers through order management from start to finish. You will liaise with project teams, designers, vendors, and delivery partners to ensure orders are fulfilled accurately and on time.

Ideal candidates are motivated, customer-focused, and able to coordinate multiple order-related tasks in a fast-paced environment. Health benefits and professional development opportunities accompany full-time employment.