Customer Happiness Advocate - Remote/Hybrid Growth

Cozey; Canada; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Dog-friendly office

Flexible work options

3 weeks vacation

Job summary

Cozey, a leading furniture retailer, is seeking a Customer Happiness Ambassador to deliver exceptional service across Canada and the United States. You will master product knowledge, assist via email, chat, phone, and video, and collaborate with the operations team to fulfill special orders.

The role offers a hybrid or remote arrangement, strong compensation, and clear career progression. Ideal candidates bring at least one year of customer service experience, comfort with AI tools such as

Qualifications

• One year of customer service experience or proven achievements in related roles.
• Excellent written and spoken English; French is a plus.
• Comfortable with AI tools and digital communications.
• Able to handle multiple channels (email, chat, phone, social) effectively.
• Wosters like to learn product knowledge and promotions quickly.

Responsibilities

• Engage with customers via emails, live chats, social media, phone, and video consultations to deliver exceptional service.
• Maintain up-to-date product knowledge to provide informed support.
• Resolve order, checkout, or product assembly issues promptly and professionally.
• Proactively follow up with customers after interactions to ensure satisfaction.
• Collaborate with operations to manage special orders and improve processes.
• Identify and implement improvements to boost efficiency and service quality.
• Multitask across various responsibilities and adapt to evolving needs.

Skills

Customer service

Communication

English proficiency

Adaptability

Multitasking

Tools

ChatGPT

Claude

Job description

Cozey, a leading furniture retailer, is seeking a Customer Happiness Ambassador to deliver exceptional service across Canada and the United States. You will master product knowledge, assist via email, chat, phone, and video, and collaborate with the operations team to fulfill special orders.

The role offers a hybrid or remote arrangement, strong compensation, and clear career progression. Ideal candidates bring at least one year of customer service experience, comfort with AI tools such as