Hybrid Customer Care Specialist (Remote-Friendly)

WomenTech Network; Vancouver; Hybrid; CAD 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Competitive wage

Zusammenfassung

Ideal Siding in Canada is hiring a Customer Care Specialist to be the first point of contact for homeowners. You’ll engage with customers, understand needs, and guide them toward the right solution, using clear communication, empathy, and multitasking in a fast-paced environment.

This hybrid role requires 5:00 AM–6:00 PM availability, occasional Saturdays, reliable home internet, and collaboration with project managers.

Qualifikationen

• Minimum experience in a customer service, call centre, or administrative role is preferred but not required.
• Strong communication skills, both verbal and written, with empathy and clarity.
• Hybrid work setup requires reliable internet and ability to manage time across office and home environments.

Aufgaben

• Engage with customers in a friendly and professional manner, actively listening to needs and concerns.
• Provide prompt and accurate assistance, addressing inquiries and resolving issues effectively.
• Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed.

Kenntnisse

Customer service

Communication

Empathy

Problem solving

Team collaboration

Multitasking

Reliable internet

Jobbeschreibung

Ideal Siding in Canada is hiring a Customer Care Specialist to be the first point of contact for homeowners. You’ll engage with customers, understand needs, and guide them toward the right solution, using clear communication, empathy, and multitasking in a fast-paced environment.

This hybrid role requires 5:00 AM–6:00 PM availability, occasional Saturdays, reliable home internet, and collaboration with project managers.