Customer Happiness Ambassador

Cozey; Canada; Hybrid; CAD 50,000 - 58,000; Full time

Benefits offered by this job

Hybrid or remote work

40-hour work week

3 weeks vacation

Group benefits after first month

Dog-friendly office

Job summary

Cozey is seeking a Customer Happiness Ambassador to join our rapidly expanding team in Canada. This role builds product knowledge and delivers outstanding service across emails, live chats, social media, phone, and video consultations.

We value a customer-first mindset, offer hybrid or remote work, a 40-hour week, 3 weeks of vacation, and comprehensive group benefits after your first month. English fluency is essential; French is a plus and prior contact-centre experience is welcome but not

Qualifications

• One year of customer service experience or proven achievements in related roles.
• Outstanding English proficiency (spoken and written). French is an asset.

Responsibilities

• Engage with customers through emails, live chats, social media, phone calls & video consultations to deliver outstanding service.
• Keep up-to-date with products, launches, and promotions to provide informed support.
• Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
• Proactively follow up with customers post-interaction to ensure satisfaction.
• Collaborate with operations to manage and fulfill special orders effectively.
• Identify and implement process improvements to boost efficiency and overall excellence.
• Handle multiple tasks and adapt quickly to evolving job requirements.

Skills

Customer service

English fluency

French language

Multitasking

Job description

At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward: to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.

The Opportunity:

Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry. At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door, it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company. Take this role seriously and you'll find career progression here isn't just possible, it's expected.

What You’ll Do:

• Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
• Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
• Resolve Challenges Efficiently: Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
• Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.
• Innovate Solutions: Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
• Collaborate for Success: Work alongside the operations team to manage and fulfill special orders effectively.
• Optimize Processes: Identify and implement process improvements to boost efficiency and overall excellence.
• Adapt and Multitask: Handle various tasks simultaneously and adapt quickly to evolving job requirements.

Who We’re Looking For:

• Talented service representatives with one year of experience and remarkable achievements.
• Individuals comfortable with innovative technologies, including AI tools like ChatGPT, Claude, etc.
• Outstanding English proficiency (spoken and written). French is an asset.
• Availabilities from 8AM to 12AM EST, 7 days a week (40h/week).
• Previous customer service experience in a contact centre is beneficial but not required.

Why Cozey?

• Flexible Work Options: Hybrid or fully remote, your call. When you do come in, the office is dog-friendly!
• Competitive Salary: $50,000 per year, with room to grow.
• Full-Time Benefits: A 40-hour week, 3 weeks of vacation, and comprehensive group benefits starting after your first month.
• A culture that invests in you: An inclusive team that values different perspectives and promotes from within.

Ready to step into a role where your work directly contributes to our mission of creating the best customer experience in the furniture industry? We're excited to meet go-getters who are ready to grow rapidly both personally and professionally.

Join us at Cozey, where your career journey is just beginning, and the opportunities are endless!