Retail Store Ambassador

Cozey; Edmonton; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Group insurance

Performance bonus

Job summary

Cozey is opening an Edmonton flagship at West Edmonton Mall. The Retail Store Ambassador will help customers find furniture that fits their home, guide product choices, and turn visits into orders, in a friendly, fast-paced setting.

The role offers part-time or full-time options with in-person training starting Nov 2. Join a growing online-first brand expanding its Canadian footprint and enjoy a dynamic, customer-focused environment.

Qualifications

• 1–2 years experience in retail sales or customer service.
• Friendly, approachable with customers and clear communication.
• Ability to stay organized and adapt quickly when priorities shift.
• Flexible availability including evenings, weekends, holidays.
• Comfort with physical work, standing long shifts, lifting up to 50 lbs.

Responsibilities

• Greet customers and guide them through collection with furniture/design advice.
• Learn products inside out to answer questions confidently.
• Resolve customer issues quickly and own them until resolved.
• Capture customer details, create draft orders and follow up.
• Keep displays and merchandising aligned with Cozey standards; stay organized.
• Participate in ongoing training on products, selling techniques, store policies.
• Work with team to hit sales and KPI goals.

Skills

Customer service

Retail sales

Communication

Organization

Team collaboration

Job description

The mission of the Retail Store Ambassador at Cozey

At Cozey, we're all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

Reporting to the Store Manager, the mission of the Retail Store Ambassador is to help every customer find furniture that fits their home, and to make our Edmonton store a place people enjoy visiting.

After the success of our stores in Toronto, Vancouver, Calgary and Montreal, we're opening our Edmonton flagship at the West Edmonton Mall on November 17 and building the founding team now. This is a part-time or full-time, in-store role at West Edmonton Mall. In-person training starts November 2.

What you'll be doing

• Greet customers and guide them through the collection, giving furniture and design advice that fits their space and how they live.


• Learn our products inside out (features, materials, configurations) so you can answer any question with confidence.


• Resolve customer issues quickly and professionally, and own them until they're fixed.


• Capture customer details, create draft orders and follow up promptly, so a store visit turns into an order, in person or online.


• Keep displays, layouts and merchandising aligned with Cozey standards, and the store clean and organized at all times.


• Take part in ongoing training on new products, selling techniques and store policies.


• Work with the team to hit our sales and KPI goals.

We'd love to hear from you if you have

• 1 to 2 years of experience in retail sales or customer service.


• A friendly, approachable way with customers, and clear communication, both verbal and written.


• The ability to stay organized and adapt quickly when priorities shift on a busy day.


• Flexible availability, including evenings, weekends, holidays.


• Comfort with physical work, including standing for long shifts and lifting up to 50 lbs when reorganizing the store. Interest in furniture, home décor or lifestyle retail is an asset.

We care about you

• Competitive hourly wage of $24/hour, plus a performance bonus tied to store goals.


• Paid time off and group insurance for full-time roles.


• Endless opportunities for personal a nd professional growth in a fast-growing start-up.


• A role where your strategies and decisions directly influence the company's operations and growth.


• A workspace where everyone is welcomed, heard, and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we're committed to a fair and inclusive process.