Customer-First Auto Service Advisor

Wilson-Niblett Motors Limited; Richmond Hill; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Growth within dealership

Ongoing training and development

Job summary

Wilson Niblett Motors is seeking a friendly, organized Service Advisor to join our dealership service department in Richmond Hill. You will be the main contact for customers, help schedule appointments, explain recommended maintenance, and provide updates to ensure a positive service experience.

Responsibilities include greeting customers, scheduling check-ins, documenting vehicle service needs, communicating repairs, coordinating with technicians, and reviewing invoices.

Qualifications

• Strong communication and customer service skills.
• Positive attitude and professional approach.
• Good organization and attention to detail.
• Ability to work in a busy dealership environment.
• Team-focused mindset and willingness to learn.
• Automotive service experience is an asset, but not required.
• Valid driver’s licence.

Responsibilities

• Greet service customers in a professional and welcoming manner
• Schedule service appointments and manage customer check-ins
• Listen to customer concerns and document vehicle service needs
• Communicate recommended maintenance and repair work clearly
• Provide customers with updates throughout the service process
• Coordinate with technicians and the service team
• Review completed work and invoices with customers
• Support a smooth, efficient, and customer-first service experience

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

Team-oriented

Willingness to learn

Job description

Wilson Niblett Motors is seeking a friendly, organized Service Advisor to join our dealership service department in Richmond Hill. You will be the main contact for customers, help schedule appointments, explain recommended maintenance, and provide updates to ensure a positive service experience.

Responsibilities include greeting customers, scheduling check-ins, documenting vehicle service needs, communicating repairs, coordinating with technicians, and reviewing invoices.