Customer Experience & Strategy Director - Remote

Jobgether; Canada; Hybrid; CAD 172.000 - 215.000; Vollzeit

Benefits dieser Stelle

Remote work environment

Zusammenfassung

Jobgether is seeking a Sr. Director, Customer Experience and Strategic Execution based in Canada.

You will lead a ~20-person multidisciplinary team focused on elevating customer experience, resolving escalations, and delivering strategic initiatives across product, tech, support, sales, and finance. You will own the customer journey, establish an escalation framework, and drive continuous improvement with data-driven decisions, aiming to reduce churn and improve onboarding outcomes.

Qualifikationen

• 7–12+ years of progressive leadership experience in a relevant professional discipline.
• Experience in strategic planning, budgeting, forecasting, workforce planning, and resource management.
• Experience with AI literacy and AI-enabled business applications.

Aufgaben

• Lead a multidisciplinary organization of ~20 team members with a culture of accountability and continuous improvement.
• Design and manage an enterprise-wide escalation framework for executive, strategic-account, and Tier-3 issues.
• Own end-to-end customer journey and Voice of Customer program to improve onboarding, go-live, and product usage.

Kenntnisse

Leadership

Customer experience

Strategic execution

Executive communication

Ausbildung

Bachelor's degree

MBA

Jobbeschreibung

Jobgether is seeking a Sr. Director, Customer Experience and Strategic Execution based in Canada.

You will lead a ~20-person multidisciplinary team focused on elevating customer experience, resolving escalations, and delivering strategic initiatives across product, tech, support, sales, and finance. You will own the customer journey, establish an escalation framework, and drive continuous improvement with data-driven decisions, aiming to reduce churn and improve onboarding outcomes.