Remote Premium Support Account Lead

Jobgether; Canada; Remote; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Full-time employment

AI-powered tools

Job summary

Jobgether is seeking a Premium Support Account Manager based in Canada to manage a portfolio of premium users in a fully remote role. You will handle email, chat, and phone interactions, delivering personalized support and improving retention while using AI tools to streamline routine tasks.

You will advocate for customers, translate feedback into actionable insights, and work toward measurable outcomes in a fast-paced environment with a focus on customer experience.

Qualifications

• Minimum 2 years in customer support, account management, sales, or related role.
• Experience with premium/high-value customers is highly valued.
• English proficiency at B2 level or above.
• Strong written communication and ability to handle calls.
• Ability to explain complex topics clearly to customers.
• Willingness to work flexible evening shifts.

Responsibilities

• Build and maintain long-term relationships with a premium user portfolio.
• Manage inquiries and complex support cases from start to finish.
• Communicate via email, live chat, and phone with a personalized approach.
• Leverage AI tools to reduce repetitive tasks and focus on relationships.
• Write personalized messages with clear calls to action.
• Identify customer needs and share insights with product teams.
• Support retention by addressing concerns and driving satisfaction.

Skills

Customer support

Account management

English proficiency

Communication

Sales awareness

Tools

Zendesk

Job description

Jobgether is seeking a Premium Support Account Manager based in Canada to manage a portfolio of premium users in a fully remote role. You will handle email, chat, and phone interactions, delivering personalized support and improving retention while using AI tools to streamline routine tasks.

You will advocate for customers, translate feedback into actionable insights, and work toward measurable outcomes in a fast-paced environment with a focus on customer experience.