Retail Customer Experience Specialist

Indigo; Canada; Hybrid; CAD 24,000 - 26,000; Full time

Job summary

Indigo is seeking a customer-focused associate to support store operations in our Canada stores. You will help with inventory, merchandising, and creating a welcoming shopping environment that reflects our culture of joy.

You will engage customers on the floor, tell stories about products, and collaborate with leadership to meet store goals. Availability includes evenings, weekends, and early mornings.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods of time.
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings.

Responsibilities

• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store
• Align with Store leadership on goals and objectives for fiscal year
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where everyone knows health and safety is a top priority
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Retail experience

Adaptability

Customer service

Bilingual French/English (Québec)

Job description

Indigo is seeking a customer-focused associate to support store operations in our Canada stores. You will help with inventory, merchandising, and creating a welcoming shopping environment that reflects our culture of joy.

You will engage customers on the floor, tell stories about products, and collaborate with leadership to meet store goals. Availability includes evenings, weekends, and early mornings.