Customer Experience Specialist - Bilingual & Flexible

Indigo; Coquitlam; On-site; CAD 32,000 - 42,000; Full time

Job summary

Indigo in Canada is seeking a Store Associate to cultivate a welcoming environment and connect customers with our books and lifestyle products. You will role model our values, engage customers through storytelling, and maintain store visual standards.

Ideal candidates are flexible, able to move around the sales floor, and committed to health and safety. Bilingualism is a plus, and candidates should be ready to contribute to a joyful shopping experience.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability and a willingness to learn new things at the store.
• Commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods.
• Flexibility to work evenings, weekends, holidays, and early mornings if required.
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset.

Responsibilities

• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives and tell stories using our products.
• Engage and connect with customers on the floor and curate product collections.
• Ensure Visual Standards are followed and maintained.
• Contribute to an environment with a strong health and safety focus.
• Take accountability to respond to customer feedback and continuously improve.

Skills

Customer service

Retail experience

Bilingual (English/French)

Job description

Indigo in Canada is seeking a Store Associate to cultivate a welcoming environment and connect customers with our books and lifestyle products. You will role model our values, engage customers through storytelling, and maintain store visual standards.

Ideal candidates are flexible, able to move around the sales floor, and committed to health and safety. Bilingualism is a plus, and candidates should be ready to contribute to a joyful shopping experience.