Customer Experience & Stock Associate

Michaels of Canada; Richmond Hill; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Richmond Hill, ON is seeking a Store Associate to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience.

You will help unload trucks, stock shelves, and keep the store well-merchandised and in stock. You will engage customers with the Rewards program, participate in omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and follow SOPs while promoting a positive image and safety.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service and help customers in-store.
• Execute cash handling to standards.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Unload trucks and stock merchandise and maintain planograms (POGs).
• Maintain store recovery, in-stock conditions, and merchandise returns/go-backs.
• Promote the Rewards program and Private Label Credit Card enrollments.
• Follow SOPs and safety policies and interact respectfully with customers and staff.

Skills

Customer service

Cash handling

Retail operations

BOPIS/SFS knowledge

Job description

The Michaels Companies Inc. in Richmond Hill, ON is seeking a Store Associate to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience.

You will help unload trucks, stock shelves, and keep the store well-merchandised and in stock. You will engage customers with the Rewards program, participate in omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and follow SOPs while promoting a positive image and safety.