Customer Service Team Member — In-Store & Omnichannel

The Michael's Companies; Quebec; Hybrid; CAD 18,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michaels Companies store in ST. JEROME, QC is seeking a team member to assist customers, operate the checkout, and help unload trucks and stock merchandise.

You will engage shoppers with our rewards program and support buy-online pickup in store processes while maintaining a well-organized, in-stock store environment. You should have retail or customer service experience, be able to stand for long periods, and assist with replenishment and store recovery tasks.

Qualifications

• Retail or customer service experience preferred
• Ability to stand for long periods
• Able to lift/carry heavy boxes and move merchandise as needed

Responsibilities

• Deliver friendly customer service and help customers find products
• Ensure fast, friendly checkout experience
• Complete truck unloading and merchandise duties to keep store well-stocked
• Assist customers with locating products and providing solutions
• Engage customers in Rewards program and private label credit card enrollments
• Support omni-channel processes (BOPIS, SFS) and planogram compliance
• Participate in stock, recovery, and store maintenance activities
• Adhere to SOPs and company policies; behave professionally with customers and team members

Skills

Customer service

Cash handling

Merchandise stocking

Store operations

Job description

The Michaels Companies store in ST. JEROME, QC is seeking a team member to assist customers, operate the checkout, and help unload trucks and stock merchandise.

You will engage shoppers with our rewards program and support buy-online pickup in store processes while maintaining a well-organized, in-stock store environment. You should have retail or customer service experience, be able to stand for long periods, and assist with replenishment and store recovery tasks.