Customer Experience Specialist — On-Site, Fast-Paced

Roam; Toronto; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits plan

4 weeks paid vacation

Job summary

Toronto Film School is seeking a Customer Support Agent in Toronto to be the first point of contact for customers, providing exceptional service and managing inquiries via phone, email, and chat. Ideal candidates should have 1–2 years of customer service experience, strong communication skills, and a proactive attitude. The role requires in-person attendance at the Etobicoke location five days a week. The company offers a comprehensive benefits plan along with four weeks of paid vacation.

Qualifications

• Minimum of 1–2 years in customer service facing roles.
• Enthusiastic and personable approach to problem solving.
• Exceptional engagement during peak seasons.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Schedule and confirm service appointments.
• Assist in customer onboarding and service documentation.

Skills

Customer service experience

Strong written and verbal communication skills

Attention to detail

Problem solving

Time management

Education

Post-secondary education

Tools

Zoho

Zendesk

Job description

Toronto Film School is seeking a Customer Support Agent in Toronto to be the first point of contact for customers, providing exceptional service and managing inquiries via phone, email, and chat. Ideal candidates should have 1–2 years of customer service experience, strong communication skills, and a proactive attitude. The role requires in-person attendance at the Etobicoke location five days a week. The company offers a comprehensive benefits plan along with four weeks of paid vacation.