Customer Care Specialist — Fast-Paced Call Center

ELC Solutions Inc; Mississauga; Sur place; CAD 37 050 - 40 950; Plein temps

Avantages offerts par ce poste

Competitive compensation

Health and dental benefits

Résumé du poste

A customer service solutions provider in Peel Region, Mississauga is seeking a Call Centre Customer Service Representative. The ideal candidate will have a passion for helping others, strong communication skills, and experience in a fast-paced environment. Responsibilities include handling inquiries, addressing complaints, and documenting interactions. The role offers competitive compensation and health benefits. Candidates must be able to commute to the office and possess a secondary school diploma. Full-time employment with entry-level seniority.

Qualifications

• Minimum 2 years of customer service or call centre experience.
• Strong verbal and written communication skills.
• Proficient in computer use and typing.
• Ability to multitask effectively in a high-volume environment.
• Knowledge of the insurance/repair industry is an asset.

Responsabilités

• Handle inbound and outbound customer/vendor inquiries.
• Communicate clearly and professionally with customers/vendors.
• Address complaints with empathy and work toward effective solutions.
• Document interactions thoroughly and accurately.
• Collaborate with team members to achieve objectives.

Connaissances

Customer service experience

Verbal communication skills

Written communication skills

Ability to multitask

Problem-solving skills

Formation

Secondary school diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Description du poste

A customer service solutions provider in Peel Region, Mississauga is seeking a Call Centre Customer Service Representative. The ideal candidate will have a passion for helping others, strong communication skills, and experience in a fast-paced environment. Responsibilities include handling inquiries, addressing complaints, and documenting interactions. The role offers competitive compensation and health benefits. Candidates must be able to commute to the office and possess a secondary school diploma. Full-time employment with entry-level seniority.