Customer Experience Specialist

Techtronic Industries; Toronto; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Health and dental coverage

Competitive base salary

Company-matched savings plan

Wellness credits

Generous paid time off

Virtual healthcare services

Brand discounts & preferred pricing

Job summary

Techtronic Industries in Toronto, ON is seeking a Customer Experience Representative to deliver best-in-class service to customers and the sales team. The role requires a customer-focused mindset, strong communication, and attention to detail while handling timely order entry and inquiries.

Responsibilities include maintaining accurate order information, collaborating with cross-functional teams, and supporting e-mail and phone inquiries.

Qualifications

• 1+ year of experience in customer service.

Responsibilities

• Provide support and build solid relationships with customers and sales team.
• Perform accurate on-time order entry with 24 hours turnaround time.
• Own your order; ensure precision in products and pricing.
• Inform customers by e-mail of order information (order number, unit prices, inventory, shipping dates, delays).
• Support Customer Service e-mail and phones with order inquiries (ETA/tracking), price and availability, basic product info.
• Collaborate on cross-functional tasks when required.

Skills

Customer service experience

Strong communication

Team player

Detail oriented

Feedback oriented

Results driven

Education

Undergraduate degree

College diploma

Tools

Microsoft Office

Microsoft Dynamics AX

Oracle

Job description

Techtronic Industries in Toronto, ON is seeking a Customer Experience Representative to deliver best-in-class service to customers and the sales team. The role requires a customer-focused mindset, strong communication, and attention to detail while handling timely order entry and inquiries.

Responsibilities include maintaining accurate order information, collaborating with cross-functional teams, and supporting e-mail and phone inquiries.