Client Experience & Intake Coordinator

WoodGreen Community Services; Toronto; On-site; CAD 27,844 - 39,657; Part time

Job summary

A community service organization in Toronto is seeking a Client Service Representative to enhance the client experience from first contact to program attachment. The role involves responding to inquiries, organizing bookings, and assisting clients in navigating services. Ideal candidates have customer service experience, are skilled in Microsoft Office, and possess strong interpersonal skills. This contract position requires 35 hours per week with some limited remote work options.

Qualifications

• Minimum one year of experience in customer service, intake, or administrative roles.
• Proficiency in Microsoft Office Suite.
• Post-secondary education preferred.

Responsibilities

• Respond to inquiries and referrals via email and phone.
• Assist clients in attaching to appropriate programs.
• Maintain organized records of inquiries and bookings.
• Participate in training and coaching to improve performance.

Skills

Customer service

Communication skills

Time management

Interpersonal skills

Education

Post-secondary education in Business Administration, Social Services, or related field

Tools

Microsoft Office Suite

Client resource management systems (e.g. Microsoft Dynamics, SalesForce)

Job description

A community service organization in Toronto is seeking a Client Service Representative to enhance the client experience from first contact to program attachment. The role involves responding to inquiries, organizing bookings, and assisting clients in navigating services. Ideal candidates have customer service experience, are skilled in Microsoft Office, and possess strong interpersonal skills. This contract position requires 35 hours per week with some limited remote work options.