Customer Experience Specialist - Growth & Training

ConnectPro Ltd; Alberta; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Training and support

Employee recognition

Collaborative environment

Job summary

ConnectPro Ltd. is seeking a Customer Service Representative to join our team in Alberta. You will respond to inquiries, resolve issues, and provide accurate product and policy information to customers.

This role values empathy, clear communication, and a solution-focused mindset. You will handle multi-channel inquiries, maintain accurate records, and collaborate with internal departments to ensure customer satisfaction and timely resolutions.

Qualifications

• Excellent verbal and written communication skills.
• Ability to remain professional, patient, and courteous.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels in a timely manner.
• Resolve customer concerns and provide effective solutions.
• Provide accurate information regarding products, services, and policies.
• Process customer requests, account updates, orders, returns, and other transactions.
• Maintain records of customer interactions and resolutions in company systems.
• Collaborate with internal departments to escalate and resolve issues.
• Follow up with customers to ensure satisfaction and build relationships.
• Meet established customer service standards and quality expectations.

Skills

Strong verbal and written comms

Interpersonal and problem solving

Detail-oriented and team-oriented

Education

High school diploma, Associate's or Bachelor's

Tools

Microsoft Office Suite

Job description

ConnectPro Ltd. is seeking a Customer Service Representative to join our team in Alberta. You will respond to inquiries, resolve issues, and provide accurate product and policy information to customers.

This role values empathy, clear communication, and a solution-focused mindset. You will handle multi-channel inquiries, maintain accurate records, and collaborate with internal departments to ensure customer satisfaction and timely resolutions.