Proactive Member Experience Advisor

Alberta Blue Cross; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

Alberta Blue Cross in Alberta is seeking a Member Experience Representative to onboard health and dental clients, explain coverage, claims processes, and available tools, helping members realize full value from their benefits.

You will build trusted relationships through proactive outreach, assess needs and engagement patterns, educate on maximizing benefits, and collaborate with internal teams to continuously improve products, services, and the client journey.

Qualifications

• 3 to 5+ years of outbound client sales and service experience.
• Post-secondary education preferred.
• Passion for creating exceptional client experiences and building meaningful relationships.
• Strong communication skills with the ability to simplify complex information and provide clear guidance.
• A consultative approach focused on understanding client needs and delivering personalized solutions.
• Analytical thinking skills with the ability to interpret client information and identify opportunities to add value.
• Strong problem-solving skills and the ability to exercise sound judgment.
• Experience in insurance, health benefits, financial services, or a client advisory role is preferred.
• An active Alberta Life and Accident & Sickness Insurance License, or the ability to obtain and maintain licensing requirements.
• A commitment to continuous learning and delivering on a client-first culture.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome and onboard new health and dental clients, explaining coverage, claims process, and available tools and resources.
• Build trusted relationships through proactive outreach and meaningful client conversations throughout the life of their plan.
• Review client needs, benefit utilization, and engagement patterns to provide personalized insights and recommendations.
• Educate clients on how to maximize the value of their benefits and confidently navigate their coverage.
• Identify opportunities to enhance client protection through plan modifications or additional insurance solutions when appropriate.
• Resolve client questions and concerns by providing timely, thoughtful, and personalized solutions.
• Collaborate with internal teams to advocate for clients and improve the overall client experience.
• Share client insights and feedback to support continuous improvement across products, services, and processes.

Skills

Outbound client sales

Customer service

Strong communication

Consultative selling

Analytical thinking

Education

Post-secondary education preferred

Job description

Alberta Blue Cross in Alberta is seeking a Member Experience Representative to onboard health and dental clients, explain coverage, claims processes, and available tools, helping members realize full value from their benefits.

You will build trusted relationships through proactive outreach, assess needs and engagement patterns, educate on maximizing benefits, and collaborate with internal teams to continuously improve products, services, and the client journey.