Client Experience & Training Specialist

Real Talk Careers; Sherwood Park; On-site; CAD 45,000 - 65,000; Full time

Job summary

A client experience solutions provider is looking for a Client Experience Specialist to enhance the overall client experience. The role involves delivering support to users, conducting product demos, and developing training resources. Candidates should have at least three years of customer service experience, strong communication skills, and proficiency in Microsoft Office. The ability to manage relationships and deliver exceptional support are crucial for success in this role, based in Sherwood Park, Alberta.

Qualifications

• Minimum 3 years of customer service experience.
• Experience in managing remote workforce is an asset.
• Strong communication skills both written and verbal.

Responsibilities

• Participate in pre-sales product demonstrations.
• Provide post-sales assistance to develop client relationships.
• Deliver support to existing and potential business users.
• Create training materials and provide client training.

Skills

Customer service experience

Interpersonal skills

Communication skills

Attention to detail

Microsoft Office proficiency

Job description

A client experience solutions provider is looking for a Client Experience Specialist to enhance the overall client experience. The role involves delivering support to users, conducting product demos, and developing training resources. Candidates should have at least three years of customer service experience, strong communication skills, and proficiency in Microsoft Office. The ability to manage relationships and deliver exceptional support are crucial for success in this role, based in Sherwood Park, Alberta.