Customer Experience Specialist - In-Person Support

RB Global Inc.; Alberta; On-site; CAD 42,000 - 54,000; Full time

Job summary

IAA Holdings, LLC (IAA) seeks a Customer Service Representative to support customers in person and across multiple channels. You will help branches and service centers by delivering an excellent customer experience and by handling orders, data entry, and record maintenance.

Ideal candidates communicate well, work well with teammates, and maintain a professional appearance while providing friendly, efficient service. This is a full-time role based in our Alberta, Canada operations.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy.
• Time management skills.
• Positive attitude.
• Ability to work independently.
• Strong interpersonal skills.
• Professional and clean appearance.

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

Skills

Customer communication

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

IAA Holdings, LLC (IAA) seeks a Customer Service Representative to support customers in person and across multiple channels. You will help branches and service centers by delivering an excellent customer experience and by handling orders, data entry, and record maintenance.

Ideal candidates communicate well, work well with teammates, and maintain a professional appearance while providing friendly, efficient service. This is a full-time role based in our Alberta, Canada operations.