Customer Service & Sales Pro — Edmonton

ATS Traffic Ltd.; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

ATS Traffic is hiring a full-time Customer Service Professional (CSP) in Edmonton, Alberta. This role is the first contact for customers seeking equipment, handling calls, quotes, invoices and sales orders, while addressing customer concerns.

Ideal candidates have 2 years in customer service or sales, strong MS Office skills, and a collaborative, organized, problem-solving mindset suitable for a fast-paced environment.

Qualifications

• Approximately 2 years’ experience in customer service and/or sales.
• Proficient with Microsoft Office 365: Word, Excel, and Outlook are required.
• Strong verbal and written communication skills are required.
• Strong organizational and planning capabilities.
• Self-motivated with a strong sense of teamwork and collaboration.

Responsibilities

• Data Entry: accurately process quotes, sales orders and tickets in various systems.
• Answer and direct all incoming calls, greet walk-in customers.
• Handle inquiries for quotes, orders as well as customer concerns.
• Working closely with Account Managers.
• Build and maintain customer relationships.
• Take payment on cash sales.

Skills

Customer service

Sales

Team player

Attention to details

Strong communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ATS Traffic is hiring a full-time Customer Service Professional (CSP) in Edmonton, Alberta. This role is the first contact for customers seeking equipment, handling calls, quotes, invoices and sales orders, while addressing customer concerns.

Ideal candidates have 2 years in customer service or sales, strong MS Office skills, and a collaborative, organized, problem-solving mindset suitable for a fast-paced environment.