Personal Banking & Service Advisor

bmo; Burnaby; On-site; CAD 42,000 - 64,000; Full time

Job summary

BMO is hiring at Burnaby for a Retail Banking Customer Service Associate who delivers exceptional service and identifies customer needs to offer suitable financial solutions. You will work within the branch and with partners to drive a positive customer experience and meet business objectives.

You will welcome customers, handle transactions, explain digital and self-serve options, and refer opportunities to specialists when needed. Collaboration, integrity, and risk awareness are essential.

Qualifications

• No prior experience required; entry-level positions available.

Responsibilities

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and inquiries.
• Welcomes customers and meets banking service and transactional needs with seamless execution.
• Promotes digital and self-serve options to make banking easy and fast.

Job description

BMO is hiring at Burnaby for a Retail Banking Customer Service Associate who delivers exceptional service and identifies customer needs to offer suitable financial solutions. You will work within the branch and with partners to drive a positive customer experience and meet business objectives.

You will welcome customers, handle transactions, explain digital and self-serve options, and refer opportunities to specialists when needed. Collaboration, integrity, and risk awareness are essential.