Customer Experience Associate — Banking & Digital Tools

Scotiabank; Toronto; On-site; CAD 38,000 - 52,000; Full time

Job summary

Scotiabank is seeking a Customer Experience Associate in Etobicoke, Ontario. The role centers on providing exceptional service to customers across their banking journey, from handling day-to-day transactions to promoting digital self-service options.

You will build relationships, uncover needs, explain concepts clearly, and thrive in a target-driven environment within a collaborative team.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and ability to promote digital and self-service banking options to customers.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment and contribute to a cooperative team.

Skills

Customer service

Communication

Technology skills

Sales awareness

Teamwork

Tools

Mobile banking apps

Job description

Scotiabank is seeking a Customer Experience Associate in Etobicoke, Ontario. The role centers on providing exceptional service to customers across their banking journey, from handling day-to-day transactions to promoting digital self-service options.

You will build relationships, uncover needs, explain concepts clearly, and thrive in a target-driven environment within a collaborative team.