Customer Experience Associate — Digital Banking & Growth

Scotiabank; Sherbrooke; On-site; CAD 42,000 - 54,000; Full time

Job summary

Scotiabank in Sherbrooke, QC is seeking a Customer Experience Associate who will be the face of the branch, delivering outstanding service and guiding customers through their everyday banking needs.

This role emphasizes building relationships, identifying customer needs, promoting digital and self-service options, and contributing to branch targets through simple sales opportunities. Bilingual English/French communication is valued for collaboration with teams in Toronto and beyond.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and the ability to promote digital and self-service banking options to our customers.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
• Demonstrate an eagerness to learn and determination to succeed.

Skills

Customer service

Communication

Digital banking

Sales awareness

Job description

Scotiabank in Sherbrooke, QC is seeking a Customer Experience Associate who will be the face of the branch, delivering outstanding service and guiding customers through their everyday banking needs.

This role emphasizes building relationships, identifying customer needs, promoting digital and self-service options, and contributing to branch targets through simple sales opportunities. Bilingual English/French communication is valued for collaboration with teams in Toronto and beyond.