Client Experience Specialist – Banking & Digital Services

Scotiabank; London; On-site; CAD 42,000 - 52,000; Full time

Job summary

Scotiabank in London, Ontario is seeking a Customer Experience Associate to be the face and heart of our branches, delivering exceptional service and helping customers reach their financial goals.

You will build relationships, uncover needs, process transactions, promote digital banking, and contribute to branch targets through simple sales. The role emphasizes a people-centric, proactive approach in a supportive team environment.

Qualifications

• Proven customer service experience.
• Ability to listen and uncover customer needs.
• Comfort with basic sales in a banking context.
• Willingness to work a flexible schedule.
• Strong knowledge of digital and self-service banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Process day-to-day transactions accurately and efficiently.
• Nurture long-standing customer relationships through proactive engagement.
• Identify and fulfill simple sales opportunities to support branch targets.
• Promote mobile banking and digital tools to customers.

Skills

Customer service

Communication

Sales awareness

Flexible schedule

Digital banking

Job description

Scotiabank in London, Ontario is seeking a Customer Experience Associate to be the face and heart of our branches, delivering exceptional service and helping customers reach their financial goals.

You will build relationships, uncover needs, process transactions, promote digital banking, and contribute to branch targets through simple sales. The role emphasizes a people-centric, proactive approach in a supportive team environment.