Bank Branch Customer Experience Specialist

Scotiabank; Richmond; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Career development

Internal training

Community impact

Recognition and advancement

Benefits package

Job summary

Scotiabank in Richmond, BC seeks a Customer Experience Associate to be the face of our branches, delivering exceptional service and helping customers achieve their financial goals. The role emphasizes proactive need discovery, transactions processing, and nurturing long-term relationships.

You’ll engage customers in simple sales opportunities, promote digital tools, and contribute to branch targets while staying customer-centric and collaborative in a supportive, inclusive environment.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based environment and contribute to a team.
• Promote digital and self-service banking options to customers.

Job description

Scotiabank in Richmond, BC seeks a Customer Experience Associate to be the face of our branches, delivering exceptional service and helping customers achieve their financial goals. The role emphasizes proactive need discovery, transactions processing, and nurturing long-term relationships.

You’ll engage customers in simple sales opportunities, promote digital tools, and contribute to branch targets while staying customer-centric and collaborative in a supportive, inclusive environment.