Banking Customer Experience Specialist

Scotiabank; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Internal training

Career development

Inclusive culture

Job summary

Scotiabank in Vancouver is seeking a Customer Experience Associate to be the face of our branches, delivering friendly, proactive service and helping customers achieve their financial goals.

You will process daily transactions, nurture long‑standing relationships, introduce clients to mobile banking, and spot simple sales opportunities while thriving in a target‑driven, team oriented environment.

Qualifications

• Proven customer service skills demonstrated by work or community involvement.
• Ability to assist in a professional, friendly and efficient manner.
• Willingness to work a flexible schedule.
• Comfortable in simple sales situations and promoting digital options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Process day‑to‑day transactions and tasks.
• Nurture long‑standing relationships and identify sales opportunities.
• Share knowledge of mobile banking apps and help clients manage their banking needs.

Skills

Customer service

Friendly & efficient

Flexible schedule

Sales aptitude

Digital banking promotion

Tools

Mobile banking apps

Job description

Scotiabank in Vancouver is seeking a Customer Experience Associate to be the face of our branches, delivering friendly, proactive service and helping customers achieve their financial goals.

You will process daily transactions, nurture long‑standing relationships, introduce clients to mobile banking, and spot simple sales opportunities while thriving in a target‑driven, team oriented environment.