Customer Experience & Safety Ambassador

Loblaw; Nanaimo; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

10% Colleague Discount

Company matched Pension Plan

Health Benefits

Employee Stock Purchase Program

Job summary

Loblaw Companies Limited is seeking a Customer Experience Ambassador in Nanaimo to greet customers, provide assistance, and contribute to a positive shopping environment. You will work closely with store colleagues to ensure a smooth experience from entrance to checkout.

We offer ongoing training, a 10% colleague discount, a pension plan, health benefits, and an Employee Stock Purchase Program as part of our commitment to your career development and wellbeing.

Qualifications

• Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
• Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
• Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.

Responsibilities

• Provide exceptional customer service and support as a welcoming first contact.
• Assist customers with inquiries and guidance for smooth store flow at entrances/exits.
• Identify and address safety hazards to maintain a secure store environment.
• Respond calmly to urgent situations and escalate when needed.
• Maintain accurate records and complete required reports.
• Support store operations and customer satisfaction.

Skills

Customer service

Store operations

Safety awareness

Team collaboration

Dealing with urgent situations

Job description

Loblaw Companies Limited is seeking a Customer Experience Ambassador in Nanaimo to greet customers, provide assistance, and contribute to a positive shopping environment. You will work closely with store colleagues to ensure a smooth experience from entrance to checkout.

We offer ongoing training, a 10% colleague discount, a pension plan, health benefits, and an Employee Stock Purchase Program as part of our commitment to your career development and wellbeing.