Banking Customer Experience Pro - Solve Needs & Drive Digital

Scotiabank; Vancouver; On-site; CAD 42,000 - 52,000; Full time

Job summary

Scotiabank in Vancouver is seeking a Customer Experience Associate. You are the face, heart and culture of our branches, delivering friendly, personalized service to help customers reach their financial goals.

You will build relationships, uncover needs, explain products simply, process day-to-day transactions, promote digital and self-service options, and contribute to branch targets in a team‑oriented environment. A flexible schedule and commitment to learning are expected.

Qualifications

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly and efficient manner.
• Are available to work a flexible schedule.
• Are comfortable in simple sales situations.
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers.

Responsibilities

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for.
• Processing day to day transactions.
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities.
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

Job description

Scotiabank in Vancouver is seeking a Customer Experience Associate. You are the face, heart and culture of our branches, delivering friendly, personalized service to help customers reach their financial goals.

You will build relationships, uncover needs, explain products simply, process day-to-day transactions, promote digital and self-service options, and contribute to branch targets in a team‑oriented environment. A flexible schedule and commitment to learning are expected.