Customer Experience Associate — Flexible Banking

Scotiabank; Ottawa; On-site; CAD 38,000 - 48,000; Full time

Job summary

Scotiabank in Ottawa, ON is seeking a Customer Experience Associate to be the face of our branches, delivering friendly service and building strong relationships with customers.

You will handle day-to-day transactions, uncover customer needs, promote digital banking options, and contribute to branch targets in a collaborative, team-oriented setting.

If you are customer-obsessed, tech-savvy, and enjoy a flexible schedule, join us and grow with internal training and development.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and the ability to promote digital and self-service banking options to customers.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment and work well in a team.

Skills

Customer service

Communication

Sales awareness

Technical aptitude

Team collaboration

Job description

Scotiabank in Ottawa, ON is seeking a Customer Experience Associate to be the face of our branches, delivering friendly service and building strong relationships with customers.

You will handle day-to-day transactions, uncover customer needs, promote digital banking options, and contribute to branch targets in a collaborative, team-oriented setting.

If you are customer-obsessed, tech-savvy, and enjoy a flexible schedule, join us and grow with internal training and development.