Customer Experience Leader - Banking Branch

The Toronto-Dominion Bank (Canada); Drummondville; On-site; CAD 60,000 - 84,000; Full time

Job summary

TD Canada Trust in Drummondville, QC is seeking a Customer Service Leader to mentor a team and supervise branch operations. You will ensure excellent customer interactions and adherence to procedures while driving efficiency and service quality.

The role requires a degree or significant experience, strong communication, and ability to lead in a fast-paced banking environment. This position supports in-branch customer service and collaboration with internal partners.

Qualifications

• Undergraduate degree or 3+ years of relevant work experience.
• Strong knowledge of processes management, business, and banking operations.
• Proficiency with MS Office and internet applications.
• Diplomatic communicator able to convey ideas clearly with customers and colleagues.
• Excellent organizational, planning, and time-management skills.
• Dynamic leader able to work with customers and employees in a fast-paced setting.

Responsibilities

• Mentor a team by delivering exceptional customer experiences and achieving operational outcomes.
• Manage scheduling and ensure compliance with policies and guidelines.
• Collaborate with One TD partners to best serve customers.
• Support frontline staff in resolving complaints and escalation when needed.
• Provide ongoing feedback and performance coaching to the team.
• Maintain branch administrative duties and customer-facing areas.

Skills

Customer service leadership

Scheduling and time management

Diplomatic communication

Organizational skills

Education

Undergraduate degree or 3+ years relevant experience

Tools

MS Office

Job description

TD Canada Trust in Drummondville, QC is seeking a Customer Service Leader to mentor a team and supervise branch operations. You will ensure excellent customer interactions and adherence to procedures while driving efficiency and service quality.

The role requires a degree or significant experience, strong communication, and ability to lead in a fast-paced banking environment. This position supports in-branch customer service and collaboration with internal partners.