Branch Manager: Customer Experience & Growth Leader

TD

Picton

On-site

CAD 70,000 - 100,000

Full time

9 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

TD Canada Trust in Picton, Ontario, is seeking a Branch Manager to lead a medium-sized team, drive customer conversations, and deliver a positive, compliant banking experience. The role centers on mentorship, process discipline, and achieving branch performance goals.

You will mentor staff on banking solutions, promote TD within the community, optimize scheduling, oversee complex administrative duties, and coordinate with Wealth and Business Banking to meet client needs while upholding TD's

Qualifications

Over 5 years of relevant branch leadership experience.
Proficiency in banking policies, processes, and risk controls.
Strong communication with customers and cross-functional teams.
Ability to mentor staff and drive business results.

Responsibilities

Mentor the team on advice-giving strategies to improve customer experience.
Promote the bank's image by community involvement.
Understand customer needs and provide appropriate solutions.
Escalate issues and participate in resolutions.
Oversee complex branch administrative duties including mutual funds and real estate credit.
Ensure staff scheduling is optimal.
Develop and implement business development strategies within budget.
Ensure accuracy of customer transactions per policies.
Engage with Wealth and Business Banking for process updates.
Foster a positive, productive, and compliant work environment.